Refund & Return Policy

Last updated: 25 June 2026

At Selling Digital your trust matters more than a single sale. We sell digital products (templates and downloadable files), and we want you to feel safe buying from us. This policy explains how refunds work and the simple promise behind them.

Our promise

If something isn’t right with your purchase, we’ll make it right. If you’re not happy with what you received, just reach out and we’ll refund your money quickly — no long arguments, no runaround. We’d rather keep a happy customer than hold on to a payment.

When you can get a refund

We’ll review and approve a refund in cases like these:

• The product isn’t what was described on the store.
• The file is broken, corrupted, or won’t open, and we can’t send you a working version.
• You were charged twice or charged by mistake.
• You simply aren’t satisfied and let us know within a reasonable time.

Since these are instant digital downloads, we may ask a quick question or two (like a screenshot of the issue) just to understand what went wrong — never to make it hard for you.

How to ask

Email us at support@selling-digital.shop within 14 days of your purchase with your order number and a short note about the problem. We usually reply within 1–2 business days.

How your refund is sent

Approved refunds go back to your original payment method. Payments and refunds are handled by our payment provider and Merchant of Record, Dodo Payments, so the refund appears under their name on your statement and can take a few business days to land back in your account.

A small ask

If anything feels off, please message us first before opening a dispute with your bank. Nine times out of ten we can sort it out faster ourselves — and good customer care is something we genuinely care about.

Contact

We’re here to help: support@selling-digital.shop.